Refund policy

Not in love with the item you purchased? Review these frequently asked return questions below!

1) What are the return and refund options?

All returns must take place within:

• In store and Local Pickup: 2 days of your original purchase for a full refund and 7 days of your original purchase for exchange or store credit.
  
• Online Orders: 2 days from the date of delivery to request a return for a full refund or 7 days from the date of delivery for exchange or store credit.

2) What items are returnable?

All full price footwear, clothing, accessories and lifestyle purchases are returnable if:

• The item has been unworn and unwashed
• The item is in original packaging and has original tags attached
  • Footwear must be in its original shoebox

3) What items are non-returnable? 

The following items are final sale and cannot be returned:

• Discounted and sale items
• Undergarments
• Bodysuits
• Swim Bottoms
• Swim One Pieces
• Gift cards

4) How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. If all is good, the refund or store credit will be processed within 2-3 business days.

5) The item I received is damaged! What do I do?

 If the purchased product is faulty, reach out to us within 7 days of the purchase or the order delivery date.

6) My question is not addressed... 

If you have any additional questions regarding return or refund, reach out to us! 

• Call us: (802) 864-2800
• Email us: info@harbourthread.com