Returns

Not in love with the item you purchased? 

Review our policy and frequently asked return questions below!

Full price items are returnable if the item has been unworn, unwashed, is in original packaging or has original tags attached.

The return must take place within 2 days of your original purchase (in store) or delivery (online orders) for a full refund, and within 7 days of purchase or delivery for exchange or store credit. Proof of purchase mandatory.

Swim bottoms and one-pieces are not returnable or exchangeable in order to protect the health and safety of our staff and customers. The same policy is applicable for our Intimates and Bodysuits.

In the case of a return, acquired rewards points will be lost for the returned item(s). 

Return Policy

All sale or discounted items are final sale. 

All full-price footwear, clothing, accessories and lifestyle purchases are returnable if the item has been unworn and unwashed and is in its original packaging/has original tags attached.

The following items are final sale and cannot be returned:

Discounted and sale items

Undergarments

Bodysuits

Swim Bottoms

Swim One Pieces

Gift cards

If your item meets these requirements, you can start your return request below.

If you have any additional questions regarding return or refund, reach out to us! 

Call us at (802) 864-2800 or email us at info@harbourthread.com

 **customers will be notified if a re-stocking fee applies**


Return Window

Within 2 days of purchase for full refund

Within 7 days of purchase for store credit

Non-returnable items:

  • Discounted and sale items
  • Undergarments
  • Bodysuits
  • Swim Bottoms
  • Swim one-pieces
  • Gift cards

Start a Return

Once you've reviewed our policy and confirmed that your item meets our return requirements, you can log into your customer account and submit your return request here.

Start return

Frequently asked questions

What items are returnable?

All full price footwear, clothing, accessories and lifestyle purchases are returnable if:

  • The item has been unworn and unwashed
  • The item is in original packaging and has original tags attached
What items are NOT returnable?

The following items are final sale and cannot be returned:

  • Discounted and sale items
  • Undergarments
  • Bodysuits
  • Swim Bottoms
  • Swim One Pieces
  • Gift cards
The item I received is damaged! What do I do?

If the purchased product is faulty, reach out to us within 7 days of the purchase or the order delivery date.

How long do I have to return an item?

To receive a full refund, you must make your return within 2 days of your original purchase. For online orders, the 2-day period begins on the date of delivery.

To receive store credit, you must make your return within 7 days of the original date of purchase. For online orders, the 7-day period begins on the date of delivery.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. If all is good, the refund or store credit will be processed within 2-3 business days.

Still have questions?

Send us a message and we'll get in touch!

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