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Holiday Gift Return Policy
November 1 - January 8
Full priced items purchased after November 1st are eligible for our holiday gift return. We will accept returns for store credit until January 8th. Items must be in new condition with tags attached, unworn, unwashed, and in original packaging.
For non gifted items the normal Harbour Thread policy will still be in affect and as follows:
Full price items are returnable if the item has been unworn, unwashed, is in original packaging or has original tags attached. The return must take place within one week of your original purchase for a full refund, and within two weeks for store credit. Proof of purchase mandatory.
Swim Bottoms and One Pieces are not returnable or exchangeable in order to protect the health and safety of our staff and customers. The same policy is applicable for our Intimates and Bodysuits.
In the case of a return, acquired rewards points will be lost for the returned item(s).
Return Policy
All sale or discounted items are final sale.
All full-price footwear, clothing, accessories and lifestyle purchases are returnable if the item has been unworn and unwashed and is in its original packaging/has original tags attached.
The following items are final sale and cannot be returned:
Discounted and sale items
Undergarments
Bodysuits
Swim Bottoms
Swim One Pieces
Gift cards
If your item meets these requirements, you can start your return request below.
If you have any additional questions regarding return or refund, reach out to us!
Call us at (802) 864-2800 or email us at info@harbourthread.com
**customers will be notified if a re-stocking fee applies**
Start a Return
Once you've reviewed our policy and confirmed that your item meets our return requirements, you can log into your customer account and submit your return request here.
Frequently asked questions
All full price footwear, clothing, accessories and lifestyle purchases are returnable if:
- The item has been unworn and unwashed
- The item is in original packaging and has original tags attached
The following items are final sale and cannot be returned:
- Discounted and sale items
- Undergarments
- Bodysuits
- Swim Bottoms
- Swim One Pieces
- Gift cards
If the purchased product is faulty, reach out to us within 7 days of the purchase or the order delivery date.
To receive a full refund, you must make your return within 7 days of your original purchase. For online orders, the 7-day period begins on the date of delivery.
To receive store credit, you must make your return within 14 days of the original date of purchase. For online orders, the 14-day period begins on the date of delivery.
Once your returned item is received and inspected, you will be notified via an email. If all is good, the refund or store credit will be processed within 2-3 business days.
Still have questions?
Send us a message and we'll get in touch!